HVAC Service Technician

TITLE: HVAC Service Technician

• The HVAC Service Technician is responsible for independently performing diagnostics, repairs, and
• maintenance on a wide range of commercial heating, ventilation, air conditioning, and refrigeration
• (HVACR) systems. This role requires a strong foundation of technical knowledge, field experience,
• and the ability to interact professionally with customers, dispatchers, and service managers.
• The Service Technician must be capable of handling routine service calls and preventive maintenance
• work while assisting senior technicians with more complex tasks. This position marks the transition
• from support to technician-level responsibilities.
• Qualifications: In addition to the qualifications listed below, the Service Technician is
• expected to meet or exceed the qualifications required for the Service Apprentice position.
• 3–5+ years of experience servicing commercial HVACR systems
• Proven ability to independently handle diagnostic and repair work
• Field experience with various commercial systems and components
• EPA 608 Universal Certification required
• OSHA 30 required
• NFPA Hot Works required
• Lift Certificate preferred
• Enrolled in or completed Massachusetts HVACR apprenticeship program, if applicable, and
• ready to sit for licensing exam
• MA Refrigeration Technician License preferred
• Additional trade licenses preferred
• Valid driver’s license with a clean driving record
• Additional certifications (e.g., manufacturer-specific) are a plus
• Strong diagnostic and troubleshooting abilities
• Working knowledge of commercial HVACR systems and controls
• Basic understanding of refrigeration cycle, electrical circuits, airflow, and gas systems
• Ability to read and interpret wiring diagrams and schematics
• Clear verbal and written communication skills
• Time management and organizational skills
• Duties & Responsibilities: The following criteria identify duties to describe the
• principal functions of the job and shall not be considered as a detailed description of all work
• requirements that may be inherent in the position.
• This position also encompasses all duties and responsibilities outlined in the Service
• Apprentice job description.
• Independently diagnose and repair commercial HVACR systems, including:
• o Rooftop units (RTUs)
• o Split systems
• o Boilers and heat pumps
• o Air handlers, VAVs, and exhaust systems
• o Refrigeration equipment (walk-ins, reach-ins, etc.)
• Troubleshoot electrical, mechanical, and control system faults
• Replace or repair failed components such as compressors, motors, capacitors, and control
• boards
• Complete scheduled service calls, including routine maintenance and repairs
• Assist senior technicians with more advanced diagnostics, system repairs, and component
• replacements
• Perform refrigerant recovery, leak detection, and pressure testing independently
• Use gauges, multimeters, temperature sensors, and other diagnostic tools
• Accurately complete work orders, service reports, and digital documentation
• Communicate clearly with dispatch, customers, and supervisors regarding job progress and
• findings
• Maintain clean, organized, and stocked service vehicles and tools
• Follow company safety protocols and use proper PPE at all times
• Perform scheduled PMs on equipment to ensure reliable operation and extend system lifespan.
• Identify and report potential problems before failures occur
• Complete maintenance checklists and provide clear, detailed service reports
• Communicate findings and recommended repairs to customers professionally and clearly
• Collaborate with service coordinators/dispatch to ensure timely and efficient scheduling
• Provide technical feedback to management on equipment condition and future needs
• Maintain clean and organized service vehicle, tools, and inventory
• Accurately complete all required documentation, including work orders, time logs, and
• material usage
• Follow safety protocols, PPE requirements, and OSHA/EPA compliance standards
• Support and mentor junior technicians or apprentices when needed
• Physical Demands & Environmental Conditions:
• Regularly required to sit, walk, stand, bend, crouch, climb, and lift for extended periods
• Must be able to lift up to 100 pounds and use hand and power tools safely
• Required to work indoors and outdoors in extreme weather conditions, including heat, cold,
• humidity, rain, and confined spaces such as attics and crawl spaces
• Must have command of all five senses sight, hearing, touch, smell and taste. Specific vision
• abilities required include close vision, depth perception, and the ability to adjust and focus
• Must have functional vision, hearing, and speech sufficient to conduct business face-to-face
• and over the phone
• Must have full range of motion and the ability to use hands, feet, and fingers to handle tools
• and equipment
• Typical workweek consists of 8 to 10-hour days, 5 days per week, with occasional weekends,
• early mornings, or late evenings as needed
• Must be capable of working in high-stress situations and dealing with aggressive personalities
• in a fast-paced industry